Terms & Conditions

Paradise Creative Crafts is an online shop, which means:

We are able to offer you lower prices
You are welcome to browse and order online 24/7
You (or your courier) can collect from us, please add a note when ordering your items.

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Paradise Creative Crafts CC bank account, the details of which will be provided on request or via the SID instant EFT service.

Credit card acquiring and security
Credit card transactions will be acquired for Paradise Creative Crafts CC via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.
PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Paradise Creative Crafts CC separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Payment via EFT not using the SID instant EFT option.

Payment via EFT must be made within 3 days to secure items and pricing. We reserve the right to cancel orders if payment is not received within 3 days.We reserve the right to verify that your payment has cleared in our account before releasing/dispatching goods.

Goods remain the property of Paradise Creative Crafts cc. until paid for in full.
Some EFT payments can take up to 3 working days unless you make use of our SID Instant EFT service.

Processing your order

All orders are processed and shipped within 48 hours after payment has been received. Should you wish to collect, please do so 2 days after you have placed your order.

Shipping is performed by couriers and their terms and conditions can be viewed from their website.

Tracking info will be automatically emailed to you. Allow approx. 24hrs for tracking info to show on the courier’s website.

Return and Refunds policy
The provision of goods and services by Paradise Creative Crafts CC is subject to availability. In cases of unavailability, Paradise Creative Crafts CC will refund the client in full within 30 days. Returns are only accepted of unopened products.

Postage / Shipping / Collections / Deliveries

You (or your courier) may collect from us as soon as your order is ready. An email will be sent once your order is processed and ready for collection.

Please note that we are not a courier or transport company. We offer various 3rd party postage/shipping options.

Please familiarize yourself with shipping agent terms and conditions. Tracking and queries can be done directly at the respective links:

The Courier Guyhttp://www.thecourierguy.co.za/

Fastwayhttp://www.fastway.co.za/

We cannot be held responsible for 3rd party inefficiencies or losses. Once you have received tracking details, contact the couriers directly for additional information.

Insurance is automatically included up to R1000 per shipment. Additional insurance is available on request.
We will assist with any claims between you and the courier company.
Weekend and public holiday delivery rates are not currently supported in our shipping models. These rates are more expensive, and generally unreliable.

Paradise Creative Crafts CC do not provide a “Same Day” delivery option

We will do our utmost to get your purchase to you in the quickest possible time..

Responsibility
Paradise Creative Crafts CC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Paradise Creative Cratfs CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Route 24, Unit E9, 50 Herman St. Meadowdale, Germiston, South Africa.

Variation
Paradise Creative Crafts CC may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Paradise Creative Crafts CC based in South Africa with registration number 2001/047068/23 and Nuo Shen being the owner.

Paradise Creative Crafts CC contact details
Email: info@paradisecreativecraft.co.za   Telephone: 011-392-3752